Booking Terms and Conditions

BOOKING TERMS AND CONDITIONS

We only accept bookings from couples over 21 and families.

Sorry but we don’t accept bookings from groups of singles of 3 people or more, unaccompanied under 21s, school, university, scout/guide, Duke of Edinburgh or other similar groups.

The maximum group booking size that we accept is 3 pitches staying on site at the same time. This applies whether the pitches are next to each other or in different areas of the site. It also applies if all the bookings are made separately by individual guests. If we become aware that you are booking more than 3 pitches staying on site at the same time then all of the bookings will be cancelled.

We reserve the right to refuse any booking.

Pitches are allocated on booking. If you require multiple pitches and do not book all the pitches at once, your pitches will not be together.

If you wish to make a group booking of 2 or 3 pitches, or request a specific pitch or area of the site, you must book by calling reception on 01335 344020. If you book online your pitches will not be together and there is no option to request a specific pitch or area.

If you have a large unit you must tell us at the time of booking. If you fail to advise us we cannot guarantee that your pitch will be of adequate size. If you have a bedroom annex on your awning please call reception on 01335 344020 to book. We cannot guarantee that you will fit on the pitch if you book online.

A deposit is required to confirm your booking. The deposit is usually £35 per pitch although it may vary.

For linked weekends a deposit is required for each weekend booked and the entire stay must be paid for on check-in.

Payment in full is required at the time of booking for May Day bank holiday weekend and Bonfire weekends.

Once we have received your deposit/payment your booking is confirmed and our agreement is a legal contract. In the event of cancellation, for any reason, your deposit payment is not refundable or transferable.

Balance of payment is required 3 days (72 hours) before your booked arrival date. Payment can be made online or over the phone. Once you have paid the balance no monies will be refundable or transferable if you cancel for any reason. If balance of payment is not received by this time the booking will be automatically cancelled.

The only exceptions to the above are bookings for May Day bank holiday weekend and Bonfire weekends. If you cancel your booking more than 14 days before your arrival date payment is refundable, less a £35 deposit which is withheld. If you cancel 14 days or less before your arrival date no monies are refundable.

We must be advised of any changes to your booking, especially the number of people staying. BEFORE your arrival. Our maximum pitch occupancy is 2 couples OR 1 family (i.e. 2 adults & their children) We cannot guarantee pitch availability if you check-in with additional guests that you have not previously advised us about.

If you have not checked-in within 24 hours of your arrival time (i.e. 12 noon on your arrival day) and we have not heard from you we reserve the right to cancel your booking and re-let your pitch.

If, after check-in, you decide to cut your holiday short, for any reason, and leave before your departure date no monies will be refundable.

For our holiday cottages and apartments a £110 deposit is required at the time of booking. The balance of payment is due 28 days before your arrival date. If your arrival date is less than 28 days away at the time of booking payment in full is required.

Once we have received your deposit/payment your booking is confirmed and our agreement is a legal contract. In the event of cancellation, for any reason, your payment is not refundable or transferable.

For the above reasons we strongly recommend that you take out holiday insurance.

We would only cancel your holiday if your pitch/accommodation was unavailable for reasons beyond our control. In such an instance we would refund any payment made. Our liability would not extend beyond this refund.

It is your responsibility to keep your possessions safe and secure whilst staying at Callow Top. We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Park gates are closed between 11.30pm and 6.30am. There is no pedestrian access. If you need access between these times then prior arrangements must be made with reception. In the event of emergency, the emergency services can gain access.

Facilities vary according to the time of the season. If you stay with us during the low season, especially during the week, please expect that not all facilities will be available. If you have particular needs please check with us before your book.

Our electric hook-up is 10amp. It is not designed for domestic kettles, heaters etc. Using a domestic heater alone on the lowest setting can use up to 12amps. Overloading the hook-up can trip out not only your own connection but the whole circuit.