FAQs - Callow Top Holiday Park

FAQs

The answers to some of the questions we get asked most are just below. If you can’t find an answer to your question ask us on Facebook or Instagram or send an email to enquiries@callowtop.co.uk, we’ll get right back to you.

When is Callow Top open?
Our self-catering accommodation is open all year.
Opening dates for 2022 are 1st April – 6th November.

How do I book?
Please contact our reception team on 01335 344020. Lines are open 9am – 5pm Sunday to Thursday, 9am – 8pm on Fridays and 9am – 7pm on Saturdays.

Group Bookings
We no longer accept bookings of more than 3 pitches travelling/holidaying together for the same dates. If we discover that you have booked multiple pitches separately all the bookings will be cancelled.

Are dogs allowed?
Yes, as long as they are kept on a lead at all times. Sorry, pets are are not permitted inside the shop, children’s play area, games field, fishing lake or swimming pool areas.

Can my friends/family visit me while I’m staying with you?
No, we’re very sorry but day/evening visitors to guests staying on site are not permitted.

Why is that?
Due to our central location we were being deluged with day visitors. This meant that guests who had paid to stay with us were unable to use and enjoy our facilities.

We realise that some guests may have good reasons for wanting visitors (e.g. birthdays or family living close by) but to make things fair for everyone we are unable to make any exceptions. Please bear this in mind before you book.

When can I check in and what time do I need to leave?
Pitches are available from 12 noon on your arrival day. Latest arrival time is 8pm.
Check-out time on your departure day is 11am. We’re sorry but late stays aren’t available during school holidays/peak season.
Dovedale Cottage & Ashbourne Cottage have a check-in time of 3pm and a check-out time of 11am.
Hartington & Okeover Apartments has a check-in time of 4pm and a check-out time of 12 noon.

Do you have seasonal pitches?
No, we don’t have Summer seasonal pitches. We do have annual tourer pitches but we only have 6 and they rarely become available. We also have Winter Seasonal pitches.

Do you have hardstanding pitches?
Yes, all but one of our pitches with hook-up are hardstanding.

Do you have electric hook-up facilities for tents?
We only have a single grass pitch with hook-up on site. All our other electric pitches are hardstanding. This means that availability on the one grass pitch is usually very limited.

What amp is your electric hook-up?
Most of our pitches are 16amp but some are 10amp.

Can trailer tents pitch on the hardstanding?
Although it is possible to peg down into the hardstanding, using heavy duty pegs, we are aware that this is not suitable for all trailer tent owners. It is a matter of personal preference.

When is the outdoor swimming pool open?
The swimming/paddling pools are open 29th April – 30th September. There’s no additional charge to use the pool and you don’t need to book a slot.

Is the pool heated?
Yes

Do I need to pay for anything on site?
There is also a charge for the use of laundry facilities eg. washing machines etc
There is a 20p charge for the hairdryer in the men’s / ladies toilets.
Pool tables cost £1 per game

Are there any plug sockets on site?
There are coin operated plug sockets in the ladies & men’s toilets for using your own hair dryer, straighteners or blowing up airbeds. The sockets take 20p coins.

Do you have a bath / baby bath on site?
Baby baths can be borrowed from reception for a small deposit.

Do you have freezer pack facilities?
Yes, we have two freezers where you can freeze your own ice packs.
We also sell freezer packs in our shop both pre-frozen and unfrozen.

Do you allow BBQs / campfires?
BBQs / disposable BBQs can be used as long as they are being used for cooking at least 12 inches off the ground. Enclosed stoves, such as chimeneas, can be used and also fire pits that are covered with a mesh grill. Campfires and open fire pits are strictly prohibited.

Can we let Chinese Lanterns off?
We’re sorry but, as Chinese lanterns are a fire hazard, it is too dangerous to allow their use on site.

Is there any entertainment on site?
No, there is no entertainment on site.

I like a small, quiet site should I stay at Callow Top?
During low season, especially during the week, we’re the perfect site for you.
In peak season we are a busy family park with lots of children staying on site.

How long does it take to walk into Ashbourne?
About 20 minutes along the Tissington Trail.

How far are you from Alton Towers?
Only 20 minutes drive.

Can I charge my electric car on site?
Yes, please ask at reception and they will advise you where to charge. The plug socket is an ordinary 3 pin socket not a round one.